Putting You First
It’s not enough to just say the customer comes first, so at Royal Ace Casino we go the extra mile. With 24/7 customer service from a variety of methods including online chat, secure email messaging and toll-free telephone, when you want to Contact Us, we’ll be there – guaranteed.
Safety and Security
Your account information is safe with us. We process thousands of secure transactions every day and all accounts are regularly checked for fraudulent activity.
All credit card details are stored on servers protected by the latest firewall security to prevent unauthorized access. Our rigorous standards allow us to offer more deposit options than the majority of our competition, including the most trusted names in the industry, such as Visa and Mastercard, while our withdrawal process is second to none.
Responsible Gaming
While we want all our customers to enjoy 24/7 access to our great games, we do encourage responsible gambling. There are a number of ways that we focus on preventing compulsive gambling, including;
- Prohibiting anyone under the age of 21 to play our online games.
- Setting daily deposit limits.
- Cancelling player accounts and blocking their access to our casinos upon request.
- Honoring cease and desist requests for all promotional campaigns and emails.
- Training our employees on methods and techniques that assist in recognizing and taking appropriate actions when compulsive or underage gambling is identified.
Playing Fair
Our members are guaranteed a protected, fair gaming environment. In order to ensure that game results are random, we use a Random Number Generator (RNG) to act as our "dealer".
Our RNG results and monthly payout percentage are reviewed on a monthly basis by internationally respected auditors.
Royal Ace utilizes Real Time Gaming Software, and is regulated by Montana Overseas. We are proud to partner with the Central Dispute System
