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Royal Ace Casino adheres to all rules and regulations set forth by our partners and further assures the integrity, security and privacy of all transactions.
All transactions are conducted over a secure network using a 128 bit encryption.
For your protection and for the successful transaction of all deposits and withdrawals, please complete and submit the Authorization Form below.
Authorization Form PDF
Authorization Form DOC
OUR #1 QUESTION
Does Royal Ace Support U.S.A. based players?Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.
Deposit Online Now!
Before contacting our Casino Support Team, please review the answers to our Members’ most frequently asked questions with respect to depositing. Most of the common issues have been addressed, so you may very well find a satisfactory response to your inquiry.
Please click on the link below that most accurately describes your question:
How Do I Make a Deposit to My Account?
What Deposit Methods Can I Use?
How Long Does it Take to Process My Casino Deposit?
Is it Safe to Use My Credit Card Online?
What Will Appear on My Credit Card Statement?
Does Royal Ace Casino Require Documentation for Deposits?
Cashing Out
I’ve Requested My Payout – Now What?All withdrawal requests will be processed within 4-7 days.
All withdrawals that do not meet said requirements (e.g. playthrough not met, amount requested too low) will be denied within 72 hrs of the request.
Players will be contacted within 48 hrs of approval to verify all personal information and to discuss current payout options.
All players must have correct information to be paid.
Due to the current banking and processing issues affecting the online gambling community, we are unable to give an exact payout date following approval. In most cases payments will be made within 7 days of approval, however, there could be unforeseen delays depending on withdrawal options and your specific bank. We take casino withdrawals very seriously and will take every measure to have our players paid as quickly as possible.
Before contacting our Casino Support Team, please review the answers to our Member’s most frequently asked questions about cashing out. Most of the common issues have been addressed, so you may well find a satisfactory response to your inquiry.
Please click on the link below that most accurately describes your question:
How Do I Request My Winnings?
What Deposit Methods Can I Use?
What Payout Methods Can I Use?
What is Royal Ace Casino’s Payout Policy?
Royal Ace Casino Support
For assistance regarding deposits or payouts with Royal Ace Casino, please click here to contact us by Live Chat.
Email Casino Support:
Deposit Questions: deposits@royalacecasino.com
Payout Questions: payouts@royalacecasino.com
General Questions: help@royalacecasino.com
1 - In order to make a Deposit, you must first download Royal Ace Casino’s software. For complete step-by-step instructions on downloading and installing Royal Ace Casino, please go to the Download page or contact us through Live Help.
After installation of the Royal Ace Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account username and password. You are now ready to make a deposit into your Royal Ace Casino account:
- Start the Royal Ace Casino program, and select the “Play for Real Money” option.
- Enter your Real Money Account username and password in the “Login” screen.
- Click on the “Cashier” icon, followed by the “Deposit” option.
- Select your preferred Deposit method.
Generally, credit card or debit card deposits by members in Canada, UK or EU countries that use the Euro will be converted into and charged to the member’s card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, the member will be told his transaction ID and the amount deposited in US dollars. In other circumstances, the deposit will be charged to the member in US dollars at the rate used by the member’s issuing bank.
Royal Ace Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure.
2 - Below is a list of each deposit method that is offered by Royal Ace Casino. For complete instructions on how to make a deposit using any of the methods from the list, please contact our Accounts Department.
Payment Methods
| Method | Minimum / Transaction | Maximum / Transaction |
|---|---|---|
| Visa | $25 | $2,500 |
| Diners Club | $25 | $2,500 |
| NETELLER | $50 | $2,500 |
| UseMyWallet | $50 | $2,500 |
| Cash Transfer | $50 | $2,500 |
Payment Methods
Please note that the above limits are for new members. Existing members can vary their deposit levels following a brief consultation with the Accounts Department.
3 - In most cases your Deposit to Royal Ace Casino will be processed immediately. Deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.
If for any reason your Deposit is not approved, you will be notified by Email within a few minutes.
4 - We strongly recommend using Royal Ace Casino’s secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.
However, if you prefer, at Royal Ace Casino we do offer the option of calling in with your details or contacting us via Live Chat.
5 - Most Visa/MasterCard charges will appear on your credit card statement as “ROYALACECASINO.COM” and all transactions are in USD. The descriptor (The company name appearing on your bill/monthly statement) for your credit card purchases is subject to change from time to time, and we recommend contacting us for verification if your transactions are appearing with a descriptor you do not recognize.
For security reasons, we require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID. Please print and fax/scan back to us as soon as possible to:
Fax US/CA: 1-866-725-1109
Email: help@royalacecasino.com
CREDIT CARD AUTHORIZATION FORM
Credit Card Cancellations: If your card shows a double charge, or was charged by mistake or without your authorization, we will consider your case and if found valid, we will refund your purchase. In the case where you acknowledge the charge but want to cancel the transaction and request a refund, please be sure to send us an e-mail.
6 - Royal Ace Casino does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID. Please print and fax/scan back this form to:
Fax US/CA: 1-866-725-1124
Email: help@royalacecasino.com
CLICK HERE FOR CREDIT CARD AGREEMENT FORM
7 - To withdraw from your Royal Ace Casino account, please login to the Casino using your Username and Password, and then follow these steps:
- Click on the “Cashier” button in the Royal Ace Casino Lobby.
- Once you are in the Cashier, click on the “Withdraw” tab.
- Enter the amount you wish to Withdraw.
- From the options on the left, please select the method by which you wish to receive your Payout.
- Fill out any required information in regards to the withdraw method you have chosen.
- Click the “WITHDRAW” button.
- You may now check your Account History, by clicking on the “Account History” tab.
Please note: Payouts requested by the same method within 24 hours may be combined in one payment.
8 - Players can withdraw their winnings by using any of our reliable methods listed below:
- Neteller
- Click2Pay
- Bank Wire
- Bank Checks
- Cash Transfer
If you should have any questions or concerns please contact our support team via Live Chat, toll free at 1-888-288-2944, or via e-mail at help@royalacecasino.com.
9 - Withdrawal requests may be cancelled and returned to your Casino Account anytime during the three days following your withdrawal request. After this time, your payout will be processed and may no longer be reversed.
In order to process a reversal of a requested Payout, players must contact our customer support team via Live Chat, toll free at 1-888-288-2944, or via e-mail at help@royalacecasino.com
10 - At Royal Ace Casino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your Deposit(s) in the past, and the amount(s) of those Deposit(s).
Players depositing by Credit Card will be paid by either check or cash transfer. Payment method may vary from withdrawal to withdrawal.
Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.
Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this Payout option may no longer be available.
The minimum withdraw requirement on ALL PAYOUT REQUESTS is $50.
Occasionally, your authorization or some documentation may be required to process your Payout request, and we may ask that you sign a list of your previous Deposits to your Royal Ace Casino account.
Royal Ace Casino reserves the right to delay and/or stop the processing of Payout requests until final approval has been received for any outstanding Deposit transactions.
Bonuses may be Cashed Out only after all bonus requirements have been satisfied.
