Terms and Conditions


Last updated: May 20th, 2026

1. Introduction & Acceptance

These Terms and Conditions and the documents referred to below (the "Terms") apply to the use of the current website https://www.royalacecasino.com/ (the "Website") and its related or connected services (collectively, the "Service").

You should carefully review these Terms as they contain important information concerning your rights and obligations. By using this Website and/or accessing the Service, whether as a guest or a registered user with an account ("Account"), you agree to be bound by these Terms, together with any amendments published from time to time. If you do not accept these Terms, you should refrain from accessing the Service.

Operator: The Service is owned by Primrose Media Limited, a limited liability company registered in Island of Anjouan, Comoros with company registration number 15804 with registered address at HamchakMutsamudu, The Autonomous Island of Anjouan, Union of Comoros ("Company").

License: Licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.

We reserve the right to revise and amend the Terms at any time. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

The Service is provided for entertainment only. No deposit is necessary or required to play, and you may participate without wagering money. Any participation is at your sole discretion and risk. By using the Service, you acknowledge that you do not find its content offensive, objectionable, unfair, or indecent.

1.1 Definitions

The following key terms are used throughout this document:

2. Eligibility & Registration

2.1 Minimum Age Requirement

You must be at least 21 years old (or the legal gambling age in your jurisdiction, whichever is higher) to use the Service. We reserve the right to request proof of age at any time. If we suspect you are underage, your Account will be suspended pending investigation.

2.2 Country Restrictions

You must not access or use the Service if you are a resident of, or accessing from, any of the following countries:

It is your sole responsibility to ensure that your use of the Service is legal in your jurisdiction.

Please follow this link to ensure your eligibility based on your country of residence and to learn about potential restrictions. Your location may impact on your access, bonus usage, free chip redemption, and deposit methods.

2.3 One Account Rule

Only one Account per player and per household is permitted. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. Players who register multiple accounts will not be eligible to receive any winnings, and all withdrawals will be canceled.

2.4 Registration Data Accuracy

You must provide accurate, complete, and up-to-date information when registering. It is your ongoing responsibility to keep your contact details current. Failure to do so may result in missed notifications, including changes to these Terms. This may also affect the payment of any winnings.

We may immediately suspend/close your Account if you intentionally provide false or inaccurate personal information.

2.5 Know Your Customer (KYC) Process

To verify your identity or authorize the withdrawal of winnings, the Company may require the completion of a Know Your Customer (KYC) process. This verification may involve the submission of the following documentation:

The Company reserves the right to suspend wagering activities or restrict specific Account functionalities until all requested documentation is received and verified. The Company maintains the right to conduct identity verification at any point throughout the duration of your relationship with the Service.

2.6 Additional Obligations for Registration

You also represent and warrant that:

2.7 Third-Party Data Sources

To verify your identity, assess financial worthiness, and meet our regulatory obligations, we may use third-party information providers. Where additional personal information is obtained from such third-party sources, we will inform you of the data obtained.

3. Account Management

3.1 Account Opening

We reserve the right to refuse a registration application from any applicant at our sole discretion without providing a reason. Our website sign-up page is merely an invitation to join, not an obligation for the Company to guarantee service.

3.2 Username and Password

You must always keep your password confidential. We advise you to change your password regularly and never disclose it to any third party. If you believe your account has been compromised, you must notify us immediately.

You are responsible for all activity on your account, including unauthorized third-party access. You may log out of the Service at the end of each session. We recommend doing so on shared or public devices.

3.3 Inactive/Dormant Account Policy

An account that has not been used within a two year period is deemed inactive. Royal Ace reserves the right to delete an inactive Account and its associated data after two years of inactivity. Activity is defined as: logging into the lobby, playing a game, or making a deposit.

Royal Ace will notify you before deletion by sending email notifications to your Registered Email Address and any recovery email on file.

3.4 Account Suspension and/or Termination

We may close or suspend your Account without prior notice if:

If we close or suspend your Account due to non-compliance, we may cancel and/or void your bets and withhold any funds in your account.

3.5 Self-Exclusion

If you feel you may have lost control of your gambling, we offer a self-exclusion option. Please contact our Customer Support Department via Live Chat and request to be self-excluded. We will process your request immediately.

Please remember that gambling is for entertainment only. Never bet money you cannot afford to lose.

3.6 Account Closure

Should you wish to close your account, please send an email from your Registered Email Address to our Customer Support Department or contact us via Live Chat.

4. Deposits

4.1 General Deposit Conditions

4.2 Legal & Compliance Obligations

4.3 Pre-Authorized Deposits

5. Withdrawals

5.1 General Withdrawal Conditions

You may withdraw your balance in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is usually $100 based on the method and rules attached to the balance. The minimum may be as low as $20 for select methods/bonus offers.

5.2 Currency Conversion

All account balances and transactions appear in the currency used for the relevant transaction. Some payment methods do not process in all currencies; in such cases, a processing currency will be displayed along with a conversion calculator.

5.3 Withdrawal Verification Requirements

KYC verification must be complete before any withdrawal can be processed. We reserve the right to request photo ID, address confirmation, a selfie, or other documentation prior to approving any withdrawal. We also reserve the right to request crypto wallet verification via a small deposit before processing a payment to that wallet.

5.4 Withdrawal Fees

There are no withdrawal commissions if you roll over (wager) your deposit at least 1 time. Otherwise, we are entitled to deduct an 8% fee (minimum $4 or equivalent) to combat money laundering.

Additional fees may apply depending on the payment method, up to $40 (or 5% in some cases) per transaction, depending on the withdrawal method and/or withdrawal amount.

Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.

5.5 Payment Method & Routing

The Company processes withdrawals exclusively through its available supported methods. The specific method assigned for a payout is determined by your prior deposit history:

5.6 Withdrawal Limits

5.7 Pending Withdrawal Limits

5.8 Approved Withdrawal Limits

5.9 Right to Reverse Withdrawals

5.10 Multiple Withdrawals

When requesting multiple withdrawals, the Casino reserves the right to:

5.11 Inaccessible Accounts

Should you wish to withdraw funds, but your account is inaccessible, dormant, locked, or closed, please contact our Customer Service Department for assistance.

5.12 Manager Withdrawal

An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This may include bonus funds (which are non-cashable) or amounts exceeding the Maximum Withdrawal Limit on a bonus, with excess funds removed at the time of approval. This does not mean these funds were approved for payment, but rather a deduction from your account balance.

6. Bonuses & Promotions

6.1 General Bonus Terms

Only players who have registered a Real Money Account are eligible to receive promotions. Each promotional offer is available only once per person, family, household address, email address, and shared computing environments (university, workplace, library, etc.), unless specifically stated otherwise.

Allowed Games vs. Not Allowed Games:

Many bonuses are restricted to play in what is herein referred to as “Allowed Games.” To avoid issues with bonus, play and/or withdrawals, it is important to know which games apply to each group.

Allowed Games: These games (“Allowed Games”) include Slots (not labeled as Progressive), Bingo, Keno, Plinko, Scratch Card games, most Table Games, and all Video Poker machines are considered allowed games.

Not Allowed Games: These games (“Not Allowed Games”) include Baccarat, Craps, Crash games, Pai Gow Poker, Pontoon 21, Roulette, Shooting games (e.g., Fish Catch), Sic Bo, War, Tournaments, Live Dealer, and Progressive Games (specified in Lobby).

Unless specifically stated otherwise, all bonuses, including but not restricted to weekly/weekend coupons, Comp Points, cashback, and no deposit bonuses, the following rules apply:

6.2 No Deposit Bonuses (Free Chips & Free Spins)

Unless specifically stated otherwise, all No Deposit Bonuses are subject to the following:

When the wagering requirement is completed, the system automatically eliminates the excess balance and leaves only the maximum withdrawable amount allowed as per bonus rules, subject to all applicable terms and conditions. This is known as coupon reversal for No Deposit Bonuses.

6.3 Standard Wagering Requirements for Deposit Bonuses

To claim a Deposit Bonus (also known as Match Bonus), you must redeem it before placing any bets with the deposit. Once wagering begins, the right to a promotional bonus on that deposit is forfeited. Unless specifically stated otherwise, all Deposit Bonuses are subject to the following:

Bonus amount is non-cashable and will be removed from withdrawal amounts (e.g. If you receive a $100 Deposit Bonus and request a $390 withdrawal, the $100 deposit bonus is removed and the withdrawal totals $290). This is known as coupon reversal for Deposit Bonuses.

6.4 Weekly Cashback

The system automatically credits the Weekly Cashback in the afternoon on Sundays EST, and the amount of the credit is based upon your activity during the week prior. Unless specifically stated otherwise, the following rules apply:

For the Weekly Cashback credit to take place, you must have no pending withdrawals, a balance of less than $3, and your NET losses (Deposits minus Balance and Approved Withdrawals) for the week prior (Sunday through Saturday EST) must add up to a positive value. Only deposits made via crypto or credit/debit card are considered eligible. Deposits made via other methods do not contribute toward cashback calculations.

6.5 Monthly Cashback (VIP Players Only)

The system automatically credits the Monthly Cashback within the first 3 days of each month. The amount of the credit is based upon your activity during the month prior. Unless specifically stated otherwise, the following rules apply:

For the Monthly Cashback credit to take place, you must have no pending withdrawals, a balance of less than $3, and your NET losses (Deposits minus Balance and Approved Withdrawals) for the month prior (1st through Last Day of Month EST) must add up to a positive value. Only deposits made via crypto or credit/debit card are considered eligible. Deposits made via other methods do not contribute toward cashback calculations.

6.6 Welcome Free Chip(s) (No Deposit Bonus)

Any free chip used before making your first deposit, counts as your Welcome Free Chip (No Deposit Bonus). We do not allow multiple free chip redemptions in a row, and the rules for the free chip will follow our standard free chip rules (see above) unless specifically stated otherwise.

6.7 Appreciation Chip

Appreciation Chips (offered once per month to depositing members only) are usually sent after the 10th of every calendar month. Unless specifically stated otherwise, the following rules apply:

For the code to redeem, your last transaction must have been a real money deposit and balance must be below $3 USD. These codes will not redeem with pending withdrawals.

6.8 Birthday Chip(s)

The Casino offers special Birthday Chips to depositing members during the month of their birthday. The chips come with wagering requirements and withdrawal limits that may vary based on the size of the chip and the VIP level of the player receiving it.

6.9 Comp Points

Comp Points are earned through playing games in the Casino. Most games earn you Comp Points, and the number of points earned vary depending on the game being played. When redeeming Comp Points, the following rules apply:

Account balance must be below $3, and you must have no pending withdrawals to claim them.

6.10 Rewards Club

Rewards Club is calculated based on real money deposits made within the previous day EST (24-hour period). Automatically credited within 24 hours after your first deposit for the previous day. For example, if today’s first deposit was made at 10:00 am, you will see your Rewards Club Benefit delivered the following day at 10:00 am. Unless specifically stated otherwise, the following rules apply:

6.11 No Rules Bonuses

Unless specifically stated otherwise, bonuses referred as “No Rules” or "No Play / No Max" are subject to the following:

Bonus amount is non-cashable and will be removed from withdrawal amounts. Unless specifically stated otherwise, standard Deposit Bonuses apply.

6.12 Jackpot Multiplier

Multiplied winnings are available only once per player per promotion. You must contact Customer Service within 2 hours of your Major Jackpot win to claim additional funds. Your account will be credited within 4 days if you qualify for the Jackpot Multiplier (promotion specific Terms and Conditions apply).

6.13 Restricted Games

Restricted games (“Not Allowed Games” as specified above) may not be played with any bonus funds. Any winnings from bonus funds on these games may become void.

6.14 Network Progressive Jackpot Games

Progressive Jackpot Games are games that include a network progressive jackpot that grows based on play in all casinos where the software provider offers them. These “Progressives” are considered “Not Allowed Games” and come with the following rules:

6.15 Bonus Abuse & Fraud

Bonuses may be refused and winnings voided if abuse of promotions, fraud, or collusion is suspected. All withdrawals are subject to audit. The Casino reserves the right to disqualify players or countries from promotional offers without notice.

6.16 Conflicting Bonus Terms

The Terms and Conditions contained herein represent the complete, final, and exclusive agreement regarding promotions. In case of a discrepancy between a specific promotion email and these Terms, the Terms shall prevail unless a specific override is granted by management.

6.17 Mixing Funds

Promotional offers and coupons may not be combined unless explicitly stated. If multiple promotions are mixed or stacked, any winnings derived from such play may be voided at the time of withdrawal. You may use only one bonus at a time.

Deposits made while a bonus is active may result in winnings being voided. In such cases, the original deposit amount will be credited back to your account. Please withdraw your winnings or clear your balance before redeeming your next offer.

7. Slot Tournaments Terms & Conditions

Unless specifically stated otherwise, Free Roll Slot Tournaments are available for depositing and non-depositing players. To withdraw tournament winnings, you must have made a minimum of one deposit within the last 3 months. The following rules apply:

Unless specifically stated otherwise, usual terms and conditions apply.

7.1 Tournament Credits

7.2 Tournament Winners

The winner of the tournaments will be based on the highest score at the end of the tournament. Score will be calculated based on the tournament’s mode:

Example:

If a player starts with $250, makes one spin of $50 and wins $25, their tournament credits will end at $225. The score will be calculated as:

If the player spins $50 again and wins $25, their credits will end at $200. The score will be calculated as:

7.3 Free Roll Tournaments

Unless specifically stated otherwise, the following rules apply:

7.4 Weekend Wins Tournament

Registration for the Weekend Wins Tournaments begin at 17:00 on Thursday and close at 23:59 EST on Sunday. The tournaments actively run from 23:59 Friday to 23:59 EST Sunday. Unless specifically stated otherwise, the following rules apply:

Promotion subject to end at any time and without notice. Unless specifically stated otherwise, standard tournament terms apply.

7.5 Password Restricted Tournaments

Passwords must be obtained exclusively from the Casino. Entries gained through passwords from other sources are invalid and any winnings may be revoked. Players who use unauthorized passwords may have their accounts suspended. Unless specifically stated otherwise, standard tournament terms apply.

7.6 Coupon Code Restricted Tournaments

You may be asked to use a specific coupon code in order to access the Restricted Tournament password and gain entry into a Restricted Tournament. Unless specifically stated otherwise, standard tournament terms apply.

If you have not used the coupon code specified and obtained a password by any other means, this will not constitute a valid entry into the Restricted Tournament.

You will not be eligible to enter the Tournament, nor will you be entitled to any Tournament winnings in the Restricted Tournament if you have not used the required coupon code and obtained the Tournament password as provided by the Casino.

Any winnings accrued from an invalid entry will be removed from your account and you may have your casino account suspended and winnings revoked.

8. Games & Software

When placing bets, you may lose some or all your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.

8.1 Game Availability

Game availability is subject to applicable jurisdiction restrictions. The Casino reserves the right to add or discontinue any game at any time without notice.

8.2 Random Number Generator (RNG) Fairness

The outcome of all games is determined by the Casino's random number generator (RNG) software. In the event of a discrepancy between the result displayed on your client software and the result recorded on the Casino's server, you agree to accept the result recorded on the Casino's server as the official and governing result of the game.

8.3 Disconnection & Technical Failure Policy

If a disconnection from the game or a temporary malfunction of the game occurs, when you log back into the game, your balance returns to its last full amount before the interruption occurred.

In the event of a dispute, or if the balance has not readjusted to its last amount after 3 days, the issue will be resolved through communication with the operator's technical support team.

If you are disconnected during play, the slot will not spin on your behalf. If you reconnect within the tournament time, you can continue playing in the tournament. Your points total will remain static until you reconnect.

8.4 Game Malfunction Policy

Any winnings resulting from system malfunction or game error are void. In the event of an error, we reserve the right to void all games/bets in question and take corrective action. The Casino will not be liable for direct or indirect losses arising from such errors and/or computer or internet malfunctions.

8.5 Live Dealer

Live Dealer gameplay is a premium feature for real money play attached to the following rules:

Unless specifically stated otherwise, usual terms and conditions apply.

9. Responsible Gambling

We are committed to promoting responsible gambling. The following tools are available to all players:

9.1 Available Limits & Controls

You may contact Customer Support via Live Chat or email to activate one of the following limits:

9.2 Minor Protection

If we suspect or receive notification that you are or were under 21 years old (or the legal gambling age in your jurisdiction, whichever is higher) at the time of betting, your Account will be suspended. All winnings will be retained, and funds that are not winnings may be returned or held until you turn 21 years old (or the legal gambling age in your jurisdiction, whichever is higher) at our sole discretion.

9.3 Support Organizations

If you feel your gambling is out of control, we encourage you to seek help from third-party organizations such as GamCare, Gamblers Anonymous, or similar support services in your area.

10. Anti-Money Laundering (AML) & KYC

We are obligated by law to apply anti-money laundering and counter-terrorism financing procedures. All transactions may be monitored, and suspicious transactions will be reported to relevant authorities.

We reserve the right to:

Acceptable KYC documents include government-issued photo ID, recent utility bills, bank statements, and any other documentation we deem necessary. Funds originating from criminal or illegal activities must not be deposited.

11. Privacy & Data Protection

We utilize modern and secure methods to protect your sensitive and personal data, including encryption of login credentials and secure data transmission.

Please note that the Casino cannot promise any definitive resolution in respect of such requests to third parties.

12. Intellectual Property

The Service, its technology, software, business systems, and odds are the sole property of the Company and its licensors.

We grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for personal, non-commercial purposes only. This license terminates when your agreement with us ends.

13. Prohibited Activities

The following activities are strictly prohibited:

13.1 Fraud, Collusion & Cheating

13.2 Bots & Automated Software

13.3 Exploitation of Software Errors

13.4 Harmful or Malicious Content

13.5 Alteration & Misuse of Casino Materials

Any materials issued by the Casino — whether physical or digital, and including but not limited to vouchers, coupons, promotional emails, offers, and on-screen content, are automatically void if counterfeited, mutilated, forged, altered, tampered with, illegible, mechanically or electronically reproduced, or obtained outside of authorized legitimate channels. The Casino is not bound by any offer, promotion, balance, or odds presented as a result of altered or manipulated materials, regardless of how such alteration occurred. Liability for any defective materials is limited to replacement of the same.

13.6 Other Prohibited Activities

13.7 Consequences

We reserve the right to take legal action against any user found to be engaged in prohibited activities, and to refer such matters to law enforcement and regulatory authorities as appropriate. We may withhold payment, terminate the Account, and forfeit all winnings.

If the Casino determines, in its reasonable judgment, that you are participating on a professional basis, including coordinating with other players or playing as part of a club, syndicate, or organized group, the Casino reserves the right to exclude your account from promotions, void any winnings resulting from professional play, and return only your original deposit.

If, during account validation or the withdrawal process, it comes to light that you have been banned, suspended, or otherwise censured for fraud or for causing financial loss through abuse of casino policy, whether at this Casino or any of our sister brands, we reserve the right to suspend your account, void winnings, and refuse to provide further service.

14. Liability & Disclaimers

To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (either direct or indirect) you may suffer if we fail to carry out our obligations under these Terms unless we breach any duties imposed on us by law (including if we cause death or personal injury by our negligence).

We shall not be liable if a failure is attributable to: (i) your own fault; (ii) a third party unconnected with our performance of these terms (for instance problems due to communications network performance, congestion, and connectivity or the performance of your computer equipment); or (iii) any other events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care. As this service is for consumer use only, we will not be liable for any business losses of any kind.

In the event that we are held liable for any event under these Terms, our total aggregate liability to you under or in connection with these terms shall not exceed (a) the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (b) $500 USD in aggregate, whichever is lower.

Force Majeure: We cannot be held liable for failure or delay in providing the Service due to events beyond our reasonable control, including acts of God, trade disputes, power failures, government actions, or third-party failures. In such events, we reserve the right to cancel or suspend the Service without liability.

Third-Party Content: The Service may contain links to third-party websites. We have no control over and accept no responsibility for such websites, their content, accuracy, or availability.

14.1 Indemnification

You agree to hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising and promotion agencies, media partners, agents, and retailers harmless and to fully indemnify each of them against any and all costs, expenses, liabilities, and damages whatsoever that may arise as a result of:

14.2 Tax Responsibility

Liability for any taxes and fees applicable to winnings derived from use of the Service rests solely with the player. You are responsible for maintaining records of, and reporting, your winnings to the relevant authorities where such winnings are taxable in your jurisdiction.

15. Complaints & Dispute Resolution

15.1 Internal Complaints Procedure

If you have any concerns, please contact our Customer Service Department via the links on the Website using your Registered Email Address. We will endeavor to respond to all queries within 28 days of receipt.

Disputes must be lodged within three (3) days from the date the wager in question was decided. No claims will be honored after this period.

15.2 Central Dispute System (CDS)

In the event of any dispute, all decisions made by the Casino are final. Should you wish to submit a complaint, you may use Central Dispute System (CDS). CDS is a third-party dispute system established by our software provider to settle player disputes.

15.3 Governing Law

These Terms are governed exclusively by the law in force in the State of Anjouan in the Union of Comoros.

15.4 Jurisdiction

All disputes shall be subject to the jurisdiction as set forth under the laws of the State of Anjouan. We take no liability when responding to any complaint, regardless of action taken.

16. Miscellaneous

16.1 Acknowledgement

By accessing or using the Service, you acknowledge having read, understood, and agreed to each and every paragraph of these Terms. You hereby irrevocably waive any future argument, claim, demand, or proceeding to the contrary of anything contained in these Terms.

16.2 Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

16.3 Entire Agreement

These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, superseding all prior agreements and communications.

16.4 Waiver

No waiver of a breach of these Terms shall be effective unless made by us. Our failure to enforce any provision shall not be construed as a waiver of that provision.

16.5 Language

In the event of a discrepancy between the English version of these Terms and any other language version, the English version shall prevail.

16.6 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations to any third party capable of providing a similar service.

16.7 Gender & Interpretation

Words importing the singular include the plural and vice versa. Words importing one gender include all genders. References to people include individuals, partnerships, associations, and corporations.

16.8 Term of Agreement

These Terms remain in full force while you access or use the Service or are a customer or visitor of the Website. They survive the termination of your Account for any reason.

By creating an account and playing at the Casino, you are agreeing to the Terms & Conditions stated above.

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