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If you have a problem with logging into your account, please
contact us via email or check the FAQ for assistance.
General questions
How do I get my Welcome Bonus?
Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.
Does the casino support U.S. players?
Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.
What countries are not able to open an account?
Customers from the certain countries are presently unable to join or may be restricted to play without receiving promotional offers from the casino. You may download country restrictions list as a Word document or view the list as a PDF file.
Deposit questions
How do I make a deposit to my account?
In order to make a Deposit, you must first download Royal Ace Casino's software. For complete step-by-step instructions on downloading and installing Royal Ace Casino, please go to the Download Now section of this site or contact us through Live Help.
After installation of the Royal Ace Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account Name (also called a username) and password. You are now ready to make a deposit into your Royal Ace Casino account.
- Launch the Royal Ace Casino software, and select the 'Play for Real Money' option.
- Enter your Real Money Account Name and password in the 'Login' screen.
- Click on the 'Cashier' icon, followed by the 'Deposit' option.
- Select your preferred Deposit method.
Generally, credit card or debit card deposits made in Canada, the UK or EU countries that use the Euro will be converted into and charged to your card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, you will be sent your transaction ID and the amount deposited in US dollars. In some circumstances, the deposit will be charged in US dollars at the rate used by your issuing bank.
Royal Ace Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form, in fact, it's safer than using your Credit Card at your local gas station or ordering a pizza!
Email Casino Support:
Deposit Questions: [email protected]
General Questions: [email protected]
What deposit methods can I use?
Below is a list of each deposit method that is offered by Royal Ace Casino. For complete instructions on how to make a deposit using any of the methods from the list.
Payment Methods:
- Visa $50 - $1,000 per transaction
- Credit Card Deposit by Telephone or Live Chat $50 - $5,000 per day
- Cash Transfer (contact us for this option) $50 - $1,350 per transaction
Customer Support: For assistance regarding Royal Ace Casino deposit methods, please click here for Live Help.
Deposit Questions: [email protected]
General Questions: [email protected]
How long does it take to process my casino deposit?
In most cases your Deposit at Royal Ace Casino will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.
If for any reason your Deposit is not approved, you will be notified by Email within a few minutes.
Customer Support: For assistance regarding Royal Ace Casino deposit methods, please click here for Live Help.
Deposit Questions: [email protected]
General Questions: [email protected]
Is it safe to use my credit card online?
We strongly recommend using Royal Ace Casino's secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.
However, if you prefer, at Royal Ace Casino we do offer the option of calling in with your details or contacting us via live chat.
Customer Support: For assistance regarding Royal Ace Casino deposit methods, please click here for Live Help.
Deposit Questions: [email protected]
General Questions: [email protected]
What will appear on my credit card statement?
In order to provide safe, secure and fast transactions Royal Ace Casino employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.
If you would like more specific information on how your transaction will be displayed on your bank statement, please contact with us click here and we can provide you with the most up to date descriptors.
Does Royal Ace Casino require documentation for deposits?
Royal Ace Casino does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID as well as a copy of your utility bill. Please print and scan back to us as soon as possible to:
Email: [email protected]
CLICK HERE FOR CREDIT CARD AGREEMENT FORM
Royal Ace Casino may allow several deposits before requesting these documents, however to avoid any problems or delays with your deposits, please get this document filled out and emailed back to us as soon as possible.
Customer Support: For assistance regarding Royal Ace Casino deposit methods, please click here for Live Help.
Deposit Questions: [email protected]
General Questions: [email protected]
Payouts questions
To withdraw from your Royal Ace Casino account, please login to the Casino using your Account Name and Password, and follow the steps below:
- Click on the 'Cashier' button in the Royal Ace Casino Lobby.
- Once in the Cashier, click on the 'Withdraw' tab.
- Enter the amount you wish to Withdraw.
- From the options on the left, please select the method by which you wish to receive your Payout.
- Fill out any required information in regards to the withdraw method you have chosen.
- Click the 'WITHDRAW' button.
You may now check your Account History, by clicking on the 'Account History' tab and monitor the status of your withdrawal.
Payouts requested by the same method within 24 hours may be combined in one payment.
Withdrawal options are subject to change due to availability, but we do offer the following options as standard. Additional options may be used as they become available (e.g. Neteller). The latest withdrawal options will always be displayed in the Royal Ace Casino software.
Standard withdrawal options:
- Bank Wire
- Bank Checks
- Cash Transfer
If you should have any questions or concerns please contact our support team via e-mail at [email protected] or via live chat.
How long does it take to receive my winnings?
Royal Ace Casino prides itself on providing prompt payouts. All withdrawal requests will
be reviewed and approved, or denied, within 3 business days of your request.
Your payment will be made within 10 to 14 business days after approval. Withdrawal times
may vary due to processor availability. Requests must be made through the casino
cashier. Simply enter the amount you wish to withdraw, select a withdrawal method from
the left-hand side of the cashier screen, and we will notify you by email when your
withdrawal is requested, approved and sent.
A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.
The minimum allowed withdrawal amount is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.
In order to ensure the security of your withdrawal, Royal Ace Casino may require certain ID verification for withdrawals, including a completed copy of our CREDIT CARD AGREEMENT FORM
Can I reverse my payout after requesting it?
Withdrawal requests may be canceled and returned to your Casino account at anytime before they are processed. Once your withdrawal has been processed, it can no longer be reversed.
In order to process a reversal of a payout request, you must contact our customer support team via, e-mail us at [email protected] or live chat.
What is Royal Ace Casino's payout policy?
As part of our commitment to providing truly superior service, Royal Ace Casino makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.
The following is an explanation of how the withdrawal process works as well as the Royal Ace Casino policy:
- At Royal Ace Casino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).
- Players depositing by Credit Card will be paid by either check or cash transfer. Payment method may vary from withdrawal to withdrawal.
- Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.
- If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.
- If your payout request is for less than the minimum allowable amount (listed below) the funds will be returned to your casino balance.
- The minimum allowable withdrawal for ALL PAYOUT METHODS is $100.
- Your authorization or some documentation will be required to process your payout request, and we may ask that you sign a list of your previous deposits to your Royal Ace Casino account.
- Royal Ace Casino reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.
- Bonuses may be Cashed Out only after all bonus requirements have been satisfied.
*Note that payments sent in check form must be deposited within 30 days of receipt. Royal Ace Casino accepts no responsibility for checks deposited after this time frame. Depending on your relationship with your financial institution, there can be a clearing period of up to 45 days on deposited checks.
If you have any questions or concerns please contact our support team via e-mail at [email protected] or live chat.
Important Info Regarding Withdrawals Which Require Stop Payments
- Stop Payment will be requested by Royal Ace Casino.
- Once the Stop Payment has been confirmed by the third party processing company, the withdrawal funds will be re-deposited back into the players account.
- Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
- Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new address where the withdrawal needs to be sent to.
- You will then need to re-request the withdrawal and wait the standard time frame for Bank Check withdrawals.
